To use placeholders in auto followups, you need to take advantage of Snippets and Templates.

In order to link variablesshortcuts, and followups together, you want to add a [[placeholder]] text to both:

  1. A snippet (Dashboard → Snippets → "New Snippet")
  2. A followup template (Dashboard → Followups → Templates → "New Template") - make sure that every [[placeholder]] occurring in the followup sequence also exists in the snippet body.

If the followup was not triggered using a snippet, or one of the placeholders is not part of the snippet body, then placeholders will not be recognized.

Once successfully configured, you'll get the following effect:

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