To use placeholders in auto followups, you need to take advantage of Snippets and Templates.
In order to link variables, shortcuts, and followups together, you want to add a [[placeholder]] text to both:
- A snippet (Dashboard → Snippets → "New Snippet")
- A followup template (Dashboard → Followups → Templates → "New Template") - make sure that every [[placeholder]] occurring in the followup sequence also exists in the snippet body.
If the followup was not triggered using a snippet, or one of the placeholders is not part of the snippet body, then placeholders will not be recognized.
Once successfully configured, you'll get the following effect: